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11 years, 5 months ago
Brian Krebs has a post on a small breach at Cox Communications where a single customer service rep had a password stolen via social engineering resulting in the loss of 52 records. Imagine the luck: 52 out of millions of customers and one of them is Brian Krebs. That's some luck.
CSRs are a place where there's been a lot of cost cutting and outsourcing. That tends to make it a weak link and a target.
We don't know a lot of details about the costs or the number of times this happens or has happened. But if there's an opening for social engineering - there's other openings too. Organizations should look at how customer information is being accessed and make sure to lock it down.
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